Data deletion

You can have your data deleted at any time.

Removing a single connection

1. Sign in to Digiwings and open the Sources page.
2. Choose Remove on the Google or Meta connection you want to remove, and confirm.

The access token is deleted immediately and the data fetched through that connection is deleted within 30 days. Digiwings also asks the provider to withdraw its access: Google to revoke the permission you granted, Meta to revoke the access token. This request is not always sent and may not always succeed; for example, if the same Google account is connected to another Digiwings account, it is not sent, so that connection keeps working. Meta also does not take Digiwings off its connected apps list by itself. So you can also remove the permission on the provider’s side:

• Google: remove Digiwings on your Google account permissions page.
• Meta (Facebook): in your business settings, open Integrations → Connected apps, select Digiwings and remove it. You need full control of the business portfolio to do this.

Removing a connection on Google’s or Meta’s side only

This cuts off Digiwings’ access, but it does not always get the data in Digiwings deleted by itself. In most cases Digiwings notices it on its next data fetch through that connection, tells your account’s administrators by email and deletes the data fetched through that connection within 30 days of noticing it. It may not notice when:

• no ad account or property is attached to the connection, or the connection is already waiting to be reconnected (Digiwings fetches nothing through it);
• you removed only one ad account from Digiwings on Meta’s side (the connection itself stays valid; that ad account’s data stays in Digiwings until the connection is removed, so write to us to have only that account’s data deleted);
• the provider reports the removal with an error Digiwings does not recognize.

To be sure your data is deleted, also remove the connection in Digiwings or write to burak@digiwings.net.

Deleting your account and all data

Email burak@digiwings.net from your account’s email address with the subject “Delete my account”. After we verify your identity, we delete:

• your account and team memberships,
• connected accounts and access tokens,
• all reporting data fetched from connected accounts,
• your early access application

within 30 days and confirm by email. Records we’re legally required to keep (such as security logs) are kept only for that period. Removal from backups can take as long as the backup cycle.

Deleting an early access application

If no account was opened, writing to the same address is enough to delete your application.